CANCELLATIONS in 2020
Please note that for the remainder of 2020 no cancellation fees will be applicable due to the Covid-19 pandemic.
www.riojawinetrips.com is a travel web portal and event organizer company located in Logroño, Spain. Please read these terms and conditions carefully.
These conditions, along with any other information given to you at the time of booking, set out the terms and conditions of the contract between you and Rioja Wine Trips (RWT).
We are fully compliant with all data protection legislation. In order to process the reservations of the services contracted RWT needs to collect personal data from the TRAVELER which may include sensitive personal data such as information relating to any disability or medical condition or dietary restrictions.
We do not store during the booking process any credit card information since this information is processed automatically by our payment providers.
The jurisdiction to apply is provided by the Court of Justice of La Rioja, Spain
RWT requests a 50% deposit payment at the time of reservation from the TRAVELER and therefore sends the TRAVELER a safe payment link for 50% of the total amount of the tour. A booking with RWT is only confirmed when the TRAVELER receives a booking confirmation email from RWT.
The tour is only confirmed when 50% payment has been made by the TRAVELER and received by RWT. Payment request via a safe link is sent to the customer to proceed with the booking of a service. Payment is expected to be paid within 5 days after the customer receives the safe link for a 50% deposit payment . If the required payment is not made within this period of time, then RWT will understand the customer is no longer interested in booking the tour. As a result, RWT will have the right to offer the tour to other parties interested in booking on the same date/tour.
ACCEPTANCE OF THESE TERMS
Any payment to RWT constitutes your acceptance of these terms and conditions.
We recommend the TRAVELER to check the price of the service at the time of booking to ensure there is no mistake. In case of mistake in the price provided, RWT reserves the right to correct it and claim or reimburse the TRAVELER any amount and advise the TRAVELER accordingly.
RWT reserves the right to change prices in case of important changes in prices or in the taxes that apply for the services contracted and which would impact the cost of the services contracted by RWT. In case the Travel price to the TRAVELER increases more than 5% due to changes described in this paragraph the TRAVELER would have the right to cancel the Travel and no cancellation fee would apply. The TRAVELER would need to confirm his intention to cancel the trip at least 5 days after having been communicated this change in price by RWT.
TRANSFER OF THE BOOKING
The TRAVELER has the right to change the reservation to another person in case this is indicated at least 7 days before start of tour. This change would imply no administrative cost per person impacted. MODIFICATIONS IN THE SERVICES PROVIDED RWT reserves the right to change wineries with similar official standard within the DOCa Rioja. A change of wineries to be visited is considered a minor change and has no further consequence.
RWT accepts its responsibility to fulfill all the elements of the tour the TRAVELER books to a high standard and with reasonable skill and care. All the services we provide will be subject to the local laws of Spain.
Compensation will not be payable and no liability can be accepted by RWT in case RWT is forced to make an important change or cancel the Travel services to be provided as a result of unusual and unforeseeable circumstances beyond the control of RWT. These can include war, riots, terrorist activity, natural disaster.
MAJOR CHANGES IN THE SERVICES
In the unlikely case that RWT cannot provide part of the services contracted by the TRAVELER, RWT will provide a pro-rata refund of the cost of the services contracted.
CANCELLATIONS REQUESTED BY THE TRAVELER
Cancellations must be notified to RWT in writing. The following cancellations charge would apply:
.Cancelations made twenty (20) or more days prior to the tour date will incur a 20% charge.
.Cancelations made four (4) to twenty (20) days prior to the tour date will incur a 40 % charge.
.Cancelations made less than four (4) days prior to the tour date will incur a 50% charge.
LUGGAGE AND PERSONAL BELONGINGS
These remain at all times the TRAVELER own responsibility.
Gifts are valid for 12 months after the purchase date. The dates chosen to enjoy the gift are subject to availability for the individual tour. In the case of not being able to enjoy the gift, RWT can refund up to 50% of the total gift price to the person who purchased the gift. If the refund is requested one month prior to the expiration date, RWT will refund 70% of the total gift price.